Senior Consultant, Managed Services

Senior Consultant, Managed Services

ArcLight Consulting, an Addison Group Company, is dedicated to ensuring that Cloud Solutions customers are successful with their investment. For over 15 years, ArcLight experts have provided guidance and direction to ensure our customers’ success. Our mission statement is simple: “Always make the right decision for the Customer.” Our people make this mission a reality – powered by their diverse backgrounds and experiences.  

We are seeking a highly motivated and talented Senior Consultant in Managed Services/Customer Success looking to expand their career with a growing dynamic consulting company. The role will focus on providing responsive application-level support for our customers’ production and non-production environments, and internal process optimization. This position offers a rich learning experience and a real opportunity to make an impact on the business. 

Responsibilities:

• Provide remote support for Oracle HCM Cloud modules
• Resolve functional and technical issues for business users
• Debug issues, perform root cause analysis, and document solutions
• Configure, test, and document system changes and reports
• Collaborate with stakeholders and Oracle support to resolve issues
• Support upgrades, enhancements, and new feature rollouts
• Deliver end-user training and create support documentation
• Stay current on Oracle HCM Cloud updates and industry trends
• Manage and troubleshoot system integrations
• Identify and implement process improvements and automation
• Track project tasks and communicate status updates
• Liaise with Oracle and vendors to resolve escalated issues
• Handle service requests via internal and external ticketing systems

Qualifications:

• 3+ years of consulting experience in a similar role
• 3+ years of Oracle HCM Cloud experience (Time & Labor, Absence, Benefits, Talent Management and/or Learn)
• Knowledge of HR processes
• Excellent interpersonal, communication and presentation skills
• Self-motivated and able to plan work effort and manage priorities
• Ability to effectively work in a remote model with clients and peers
• Bachelor’s degree in Business, Human Resources, Computer Science, or related field, or its equivalent.
• Can be based anywhere in the United States
• Travel up to no more than 5% may be required as per need basis

What We Offer:

• Competitive healthcare benefits
• 401k retirement plan including employer match
• Monthly reimbursement program to fuel your mind, body, and soul
• Paid time off and company paid holidays
• Paid parental leave
• Family planning reimbursement program
• Life insurance, short and long term disability coverage options
• Mental and emotional wellness support application
• Employer Assistance Program
• Learning and Development resources
• Commitment to work-life balance and comprehensive onboarding and on-going personal and career development

Compensation for this position ranges from $100,000 – 120,000 USD and will vary depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. The compensation may also include incentive compensation in the form of discretional annual or quarterly bonus.

ArcLight Consulting, an Addison Group Company, is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.