Oracle Cloud Senior Consultant, Managed Services
About the job
ArcLight Consulting, an Addison Group Company, is dedicated to ensuring that Cloud Solutions customers are successful with their investment. For over 15 years, ArcLight experts have provided guidance and direction to ensure our customers’ success. Our mission statement is simple: “Always make the right decision for the Customer.” Our people make this mission a reality – powered by their diverse backgrounds and experiences.
We are seeking a highly motivated and talented Consultant or Senior Consultant within our Customer Success/Managed Services team looking to expand their career with a growing dynamic consulting company. The role will focus on providing responsive application-level support for our customers production and non-production environments, and internal process optimization. This senior level position offers a rich learning experience and a real opportunity to make an impact on the business.
Responsibilities:
- Work with companies remotely to support Oracle HCM
- Support business users by providing application support
- Provide advice and training to end-users
- Maintain current knowledge of relevant technologies
- Understand and support all system interfaces for assigned applications
- Work closely with business and vendor to tune and troubleshoot applications
- Provide project support as required for system upgrades and requests for new functionality
- Provide support in the area of process improvements & automations
- Monitor assigned software applications, document, and analyze problems
- Lead and participate in efforts to develop and implement process improvements and automation for application and system monitoring
- Lead and participate in efforts to implement application updates to include upgrades, patches, and new releases
- Test, debug, implement, and document programs
- Develop work plans and track/report status of assigned projects/tasks
- Liaise with vendor support on all issues
- Responsible for problem management activities such as issue resolution and root cause analysis
- Utilize & Maintain customer tickets via internal ticketing system
Qualifications:
- 3+ years of Oracle Cloud Payroll experience required
- 3+ years of consulting experience in a similar role required
- Knowledge of HR processes
- Excellent interpersonal, communication, and presentation skills
- Self-motivated and able to plan work effort and manage priorities
- Ability to effectively work in a remote model with clients and peers
- Bachelor’s degree in Business, Human Resources, Computer Science, or related field, or its equivalent.
- Can be based anywhere in the U.S.
- Travel up to no more than 5% may be required as per need basis
What We Offer:
- Competitive healthcare benefits
- 401k retirement plan including employer match
- Monthly reimbursement program to fuel your mind, body, and soul
- Paid time off and company paid holidays
- Paid parental leave
- Family planning reimbursement program
- Life insurance, short and long term disability coverage options
- Mental and emotional wellness support application
- Employer Assistance Program
- Learning and Development resources
- Commitment to work-life balance and comprehensive onboarding and on-going personal and career development
Compensation for this position ranges from $100,000 – 125,000 and will vary depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. The compensation may also include incentive compensation in the form of discretional annual or quarterly bonus.
ArcLight Consulting, an Addison Group Company, is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
